IVR (Interactive Voice Response)

About 1300 Numbers and 1800 Numbers IVR

Interactive Voice Response (IVR) is a software system for the purpose of leading your customers through two or more menu buttons to enable them to connect to the most appropriate section/department of your business.

IVR provides you with automated reception and call forwarding and can inlcude additional services such as 1300 number or 1800 number connection, Genuine Australian Live Answering Service, Voice2Email Service, Fax2Email Service and Specialised Routing.

IVR Features

• Forward callers to different section/department phone numbers in your business.
  
• Forward callers to specific people in your organisation.
  
• Use it to promote your different products or services
  

Calling to different sections/departments:

• For sales ... please press 1.
  
• For customer service ... please press 2.
  
• For accounts ... please press 3.
  
• To speak to an operator ... please press 4.
  

Calling to specific people:

• For Tom ... please press 1.
  
• For Mary ... please press 2.
  
• For Bob ... please press 3.
  
• To speak to an operator ... please press 4.
  

Promoting different products or services:

• For information about Product A... please press 1.
  
• For information about Product B... please press 2.
  
• For information about Repairs ... please press 3.
  
• For after-hours emergency service ... press 4. (Live Answering)
  

Connecting an IVR system is a proven solution for streamlining your inbound customer calls and increasing your internal productivity efficiencies.

How do I order my IVR?

This is the easy part, TelcoWorx has partnered with FYI Messages on Hold, Australia's leading provider of professional audio production for your IVR recording solutions with the best rates.

Order your 1300 Numbers or 1800 Numbers IVR in 3 Simple Steps:

STEP 1: Submit your IVR button promts to be professionally recorded here. STEP 2: You will then receive an email from FYIOnhold with your IVR audio files. STEP 3: You then Complete the 1300/1800 Business Account Application Form and fax to 1800 159 599 or scan/email to us at info@telcoworx.com.au STEP 4: Generally, in around 5 working days from receipt of your application, you can test your new 1300 or 1800 IVR service.

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