Routing

Routing is a term associated with the reverse charge 1300 numbers and 1800 numbers networks.

Reverse charge 1300 numbers and reverse charge 1800 numbers are simply piggy backed onto your own telephone system. If your telephone system falls over (Voip mostly), then your 1300 numbers or 1800 numbers will also fall over.

Routing as an alternate function

Calls made to 1300 numbers or 1800 numbers are routed to a destination phone number.

The destination phone number can be to a landline, mobile or VoiP number.

Simple 1300 Numbers and 1800 Numbers Routing:

Calls made to 1300 numbers or 1800 numbers can be routed first to a primary destination number, then if it is busy or it rings out, the calls can be simply routed to a second destination.

As an example, a home based business often has a simple routing in place from their home phone to their mobile phone. If their home phone is busy or rings out after, say 10 seconds it simply diverts to their mobile. That means all calls are received regardless of how busy the home phone is which means those all important missed customer calls are eliminated.

Complex 1300 Numbers and 1800 Numbers Routing:

State Based Routing (8 States/Territories):
1300 numbers or 1800 numbers callers to a landline can be re-directed to one of up to 8 Australian State/Territory answering points based on the State of origin of the caller and all calls from mobiles to a single answering point.

Regional Routing (58 Regional Areas):

1300 numbers or 1800 numbers callers to a landline can be re-directed to one of up to 58 regional answering points based on the region of origin of the caller and all calls from mobiles to a single answering point.

Mobile Based Routing (203 Mobile Areas)

1300 numbers or 1800 numbers callers are re-directed to an answering point based on the geographic area of the caller. Each of the 203 Mobile Areas can have two answering points; one for calls from a landline and one for calls from a mobile phone. This is the only feature that allows calls from a mobile to be sent to multiple answering points.

Exchange-Based Routing (nearly 5000 Telephone Exchanges):
1300 numbers or 1800 numbers callers from a landline can be re-directed to one of up to 4942 Telstra Exchange answering points in the same Telstra Exchange area of origin of the caller. With this feature customers have the ability to route calls from approximately 4900 call collection areas. Note that mobile originating calls can only be routed to a single answering point.

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